Launch of the AIS AVL service, the first formal video Aboriginal interpreting service in Australia

On Monday the first on-demand Aboriginal video interpreting service in Australia was launched by our Minister for Housing and Community Development Gerry McCarthy, MLA.

The Aboriginal Interpretation Service (AIS) is critical to ensure Government services reach Aboriginal people who do not speak English as a first language. This new video and also telephone service means interpreters and clients don’t have to travel, which saves expenses for both parties.

AIS Director Colleen Rosas said there are over 35,000 Aboriginal people in the NT who speak an Indigenous language at home.

“Our new video interpreting service will improve our efficiency to assist more people to access government services,” Ms Rosas said.

The AIS installed audio and visual software, provided staff with 12 months of video interpreting training and built soundproof booths to ensure confidentiality.

The AIS undertook interpreting assignments in 35 different Aboriginal languages last year and has been piloting the audio visual interpreting using the most requested languages, with plans to expand to further languages in the coming months.

Interpreting services are free for Aboriginal people who don’t speak English as a first language.

The AIS recently won ‘Video of the Year’ at the 18th National Remote Indigenous Media Festival.

For more information about the AIS and this new AVL service, visit the webpage, call 1800 334 994 or email ais@nt.gov.au

AIS AVL service